Returns & Exchanges

Returns
Underwear is not eligible for return. If you feel you have a defective product, return the item to the manufacturer by following the steps on their respective websites.

Socks are eligible for returns within 30 days with original tags attached, in unworn condition, in original packaging. 

To complete your return, we require a receipt or proof of purchase.

Exchanges & Refunds 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at getit@twigandbarrys.ca.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 7, 4801 51 Avenue Red Deer Alberta CA T4N 4H2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.